Job Summary: The Protective Services Supervisor provides oversight and guidance to Protective Service Workers who provide intervention for elderly clients facing abuse, neglect by a caregiver, financial exploitation or self-neglect and assists with the overall management of the Protective Services program. This position reports to the Protective Services Program Manager.
- Supervise a team of Protective Services Workers including:
- meet with assigned PS Workers for regular individualized and group supervision, guidance and professional development and growth,
- approve and monitor investigations and ongoing service plans,
- accompany PS Workers on visits when needed,
- provide input into the performance evaluation/improvement of workers,
- conduct regular training for and meetings with team members
- participate in the recruitment of new staff by interviewing applicants and providing input on hiring,
- orient new staff to ensure they possess the necessary competencies to perform their job.
- In their absence, provide coverage regarding intakes, investigation and intervention for workers.
- As needed, provide casework services to PS client population.
- Provide supervisory backup for 24-hour Protective Services Team.
- Consult with Minuteman Senior Services Care Managers, outside providers, community resources, and mandated reporters.
- Screen incoming crisis cases and assign cases to Protective Services team.
- Supervise crisis cases needing short-term crisis intervention.
- Increase awareness of Protective Services issues by providing training and outreach for Minuteman Senior Services staff, community resources, providers and mandated reporters.
- Attend regional EOEA meetings for Protective Services Programs
- Assist PS Program Manager with:
- development and implementation of policies and procedures for Protective Services.
- development of community resources for Protective Services Programs.
- development and implement contracts for Protective Services Workers together with Contracts Manager and Director of Client Services.
- update and maintain emergency resource information for on-call workers.
- scheduling 24-hour coverage for Protective Services
- Master's degree with a license in Social Work, Mental Health or related field, plus background in the field of domestic violence and crisis intervention
- Minimum of 2 years' experience working with seniors
- Minimum of 1 year supervisory experience
COMPETENCIES needed include:
Composure/Self Control – Able to cap one’s emotions to avoid negative reactions and to respond constructively to emotional situations, high pressure and conflict.
Developing Others – Able to delegate responsibility and to work with others and coach them to develop their capabilities. Provide helpful feedback.
Performance Management - Ensures clear goals and responsibilities of direct reports. Work with staff to set and communicate performance standards that are specific and measurable. Provide feedback, both positive and corrective in a timely manner.
Critical Thinking and Problem Solving – Able to break down a situation into smaller pieces to identify key or underlying issues and figure out cause-and-effect relationships that can help solve it. Anticipate problems and resolutions. Analyzes current procedures for possible improvements.
Flexibility – Able to work effectively in a variety of situations and with various individuals and group.