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Protective Services Supervisor

Job Summary:  The Protective Services Supervisor provides oversight and guidance to Protective Service Workers who provide intervention for elderly clients facing abuse, neglect by a caregiver, financial exploitation or self-neglect and assists with the overall management of the Protective Services program. This position reports to the Protective Services Program Manager.

Responsibilities include:

  • Supervise a team of  Protective Services Workers including:
    • meet with assigned PS Workers for regular individualized and group supervision, guidance and professional development and growth,
    • approve and monitor investigations and ongoing service plans,
    • accompany PS Workers on visits when needed,
    • provide input into the performance evaluation/improvement of workers,
    • conduct regular training for and meetings with team members
    • participate in the recruitment of new staff by interviewing applicants and providing input on hiring,
    • orient new staff to ensure they possess the necessary competencies to perform their job.
  • In their absence, provide coverage regarding intakes, investigation and intervention for workers.
  • As needed, provide casework services to PS client population.
  • Provide supervisory backup for 24-hour Protective Services Team.
  • Consult with Minuteman Senior Services Care Managers, outside providers, community resources, and mandated reporters.
  • Screen incoming crisis cases and assign cases to Protective Services team.
  •  Supervise crisis cases needing short-term crisis intervention.
  • Increase awareness of Protective Services issues by providing training and outreach for Minuteman Senior Services staff, community resources, providers and mandated reporters.
  • Attend regional EOEA meetings for Protective Services Programs
  • Assist PS Program Manager with:
    •  development and implementation of policies and procedures for Protective Services.
    • development of community resources for Protective Services Programs.
    • development and implement contracts for Protective Services Workers together with Contracts Manager and Director of Client Services.
    • update and maintain emergency resource information for on-call workers.
    •  scheduling 24-hour coverage for Protective Services


  • Master's degree with a license in Social Work, Mental Health or related field, plus background in the field of domestic violence and crisis intervention
  •  Minimum of 2 years' experience working with seniors
  •  Minimum of 1 year supervisory experience

COMPETENCIES needed include:

Composure/Self Control – Able to cap one’s emotions to avoid negative reactions and to respond constructively to emotional situations, high pressure and conflict.

Developing Others – Able to delegate responsibility and to work with others and coach them to develop their capabilities. Provide helpful feedback.

Performance Management  - Ensures clear goals and responsibilities of direct reports.  Work with staff to set and communicate performance standards that are specific and measurable.  Provide feedback, both positive and corrective in a timely manner.

Critical Thinking and Problem Solving – Able to break down a situation into smaller pieces to identify key or underlying issues and figure out cause-and-effect relationships that can help solve it.  Anticipate problems and resolutions.  Analyzes current procedures for possible improvements.

Flexibility – Able to work effectively in a variety of situations and with various individuals and group.

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