For over 40 years Minuteman Senior Services has been helping older adults age with independence and dignity in the setting of their choice - most often their own homes and communities. We support caregivers, local and long distance, who want to do the right thing for their loved ones and need help and advice as they balance the competing demands of family, work and self.
We offer over 20 programs and services and are continually innovating, improving and expanding in new and better ways. Our consumers give us very high marks as do our professional colleagues and that is very important to us. With over 125 employees, 500+ volunteers and over 70 subcontracted service providers that make up our vendor network, we bring a lot of expertise, experience and resources to the people we serve.
As a non-profit organization, we are passionate about our mission to help our consumers and their families face the challenges of aging and caregiving. We help them make informed decisions and get easy access to the help needed that fits within their means. Many of our services are free of charge; others are available on a sliding fee or private pay basis.
An integral part of the agency, the Care Manager assists Minuteman Senior Services to accomplish its mission to provide services that enable our elderly consumers to live in the setting of their choice. As a member of an interdisciplinary team and with a solid understanding of the regulations guiding the role as well as using discretion and independent judgment, the Care Manager is responsible for an assigned caseload of elderly consumers. This is accomplished by coordinating the delivery of care to consumers by conducting home visits, determining home care programs eligibility, assessing consumer needs, developing service plans, revising the service plans as needed, and updating consumer records in a timely manner to ensure a clear picture of the status of the consumers served. The Care Manager also maintains information related to each case in the SIM database in accordance with the Executive Office of Elder Affairs (EOEA) and program documentation standards. The Care Manager may also assist in the implementation of the Comprehensive Screening and Service Model (CSSM) in conjunction with agency RN’s and Nursing Homes.
Under the general supervision and guidance from the Care Manager Supervisor, the Care Manager performs the following essential functions:
Accountability: Demonstrates and communicates a high level of responsibility for and commitment to achieving results.
Customer Service Orientation: Learns internal/external customer/consumer needs and how best to meet them. Responds to requests in a timely and thorough manner; does what is necessary to ensure consumer satisfaction; prioritizes consumer needs.
Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.
Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.
Teamwork and Cooperation: Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.
Time Management: Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.
In addition to working with a great team of committed colleagues, Minuteman Senior Services provides full benefits including Health Insurance, Dental Insurance, Life, Short & Long Term Insurance, 403(b) pension plan and generous vacation and sick time.