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Protective Services Worker


An integral part of the agency and under the supervision of a Protective Services Supervisor, the Protective Services Worker assists Minuteman Senior Services to accomplish its mission by providing intervention for elderly clients facing abuse, neglect by a caretaker, financial exploitation or self-neglect.  Additionally, the Protective Service Worker provides education to the community on relevant protective service issues..


  • Receive and investigate reports of abuse, neglect or financial exploitation in a timely manner as defined under the regulations governing the protective services program.
  • Provide case work services to protective service client population, including but not limited to:
    • assessment
    • planning, goal setting, and arranging for appropriate services
    • community coordination
    • arranging for geriatric evaluation when necessary
    • determining the need to petition for a protective order, guardianship and/or conservator through the courts
    • advocacy
  • In consultation with Protective Services Supervisor, refer situations involving serious abuse to the appropriate District Attorney.
  • Maintain system for delivery of protective services:  work closely with professionals from other community agencies and organizations including first responders, community safety personnel and medical professionals to identify needs, locate resources, and set up service network to meet needs.
  • Maintain case records; collect information for program monitoring and evaluation.
  • Assume 24-hours on-call responsibility as determined by Protective Services Supervisor


Composure/Self Control:  Caps emotions to avoid negative reactions when provoked, when faced with opposition or hostility, or when working under stress; able to stay focused despite prolonged stress; able to respond constructively to emotional situations, high pressure, and conflict.

Accountability :  Demonstrates and communicates a high level of responsibility for and commitment to achieving results. 

Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.

Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.

Teamwork and Cooperation:  Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.

Time Management:  Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.


  • Masters Degree in Social Work or related field and 1 year of crisis intervention experience


  • Bachelors Degree and 2 years’ crisis intervention experience. 


  • Must have experience in crisis intervention
  • Knowledge of the dynamics of abuse
  • Experience in working with isolated, frail elders
  • Knowledge of and sensitivity to issues relating to the aging process
  • Knowledge of the mental health system, community resources, Medicaid and Medicare system. 
  • Experience with State Home Care a plus.
  • A car is required, car insurance, as well as a valid driver's license.


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