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Assistant MOW Route Coordinator - Woburn

POSITION SUMMARY:

Reporting to the Nutrition Program Director, the Route Coordinator Assistant assists the Meals on Wheels Route Coordinator that the coordination of Meals on Wheels delivery to home-bound elders residing in Woburn and Winchester is completed in a timely manner. 

This position is based in the Woburn Council on Aging located at 144 School Street.

SCHEDULE: Tuesday & Thursday, 10:00 – 12:00.  

COMPENSATION:  $11/hour plus reimbursement for any work-related mileage.

RESPONSIBILITIES INCLUDE: 

  • Assist in the training and day-to-day oversight of volunteer and employee MOW Drivers in the absence of the Route Coordinator. 
  • Assist with updating route sheets, schedule volunteer MOW drivers, and maintain monthly calendars.
  • Implement and maintain food handling practices and procedures for Meals on Wheels that adhere to agency standards and local fire, health, sanitation, and safety codes.
  • Under the oversight of the Route Coordinator, keep required records and statistics. Submit all paperwork to supervisor in timely manner as required.
  • Work with Minuteman Senior Services’ Nutrition Program Volunteer Coordinator to share ideas and efforts to facilitate unity in volunteer programs.
  • Wear Minuteman apron and name badge at all times.
  • Attend staff meetings and appropriate training sessions at Minuteman Senior Services’ location in Bedford.
  • Display a consistently positive, cooperative, self-motivated, courteous, and professional attitude while working as a team member and pitching in as necessary.
  • Drive to deliver Meals on Wheels in the absence of paid or volunteer driver as needed.
  • Perform other duties as assigned by supervisor.

COMPETENCIES needed:

Problem Solving—identifies and resolves problems in a timely in conversation with the Nutrition Program Director.
Customer Service Skills – demonstrates good listening skills, self-control, empathy, humor and positivity. 
Oral Communication— has excellent phone skills with ability to communicate clearly and effectively, using good judgment, speaks clearly and empathetically in positive or negative situations.
Planning/organizing—prioritizes and plans work activities, uses time efficiently, has strong organizational and problem-solving skills.
Quality Control—demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability—adapts to changes in the work environment, manages competing demands and able to deal with change, delays or unexpected events.
Dependability—consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

QUALIFICATIONS: 

  • High School graduate or equivalent in work/life experience in community or social group work (paid or volunteer);
  • Must be able to lift bags/coolers weighing a maximum of 35 lbs.
  • Must have a reliable car, valid driver's license and insurance  to deliver meals.
  • Sensitivity to the needs of the elderly;
  • Familiarity with the Woburn/Winchester area preferred;
  • Ability to establish a good working relationship with participants and co-workers;
  • Must be detail oriented.

About Us

For over 40 years Minuteman Senior Services has been helping older and disabled adults age with independence and dignity in the setting of their choice - most often their own homes and communities. We support caregivers, local and long distance, who want to do the right thing for their loved ones and need help and advice as they balance the competing demands of family, work and self.

We offer over 20 programs and services and are continually innovating, improving and expanding in new and better ways. Our consumers give us very high marks as do our professional colleagues and that is very important to us. With over 125 employees, 500+ volunteers and over 70 subcontracted service providers that make up our vendor network, we bring a lot of expertise, experience and resources to the people we serve.

As a non-profit organization we are passionate about our mission to help our consumers and their families face the challenges of aging and caregiving.  We help them make informed decisions and get easy access to the help needed that fits within their means. Many of our services are free of charge; others are available on a sliding fee or private pay basis.

We want people to know us before they need us!

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