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Bilingual Geriatric Support Services Coordinator

This position comes open in September, 2017.  

Interviews to take place mid-July through mid-August.  


An integral part of the agency, the GSSC assists Minuteman Senior Services to accomplish its mission to provide services to enable our elderly consumers to live in the setting of their choice.  As a member of an interdisciplinary team and with both solid understanding of regulations guiding the role and discretion and independent judgment, the GSSC is responsible for an assigned caseload of elderly consumers enrolled in a Senior Care Options program (SCO).  The GSSC coordinates the delivery of care to consumers by conducting home visits, determining home care programs eligibility, assessing consumer needs, developing service plans, revising the service plans  as needed, and updating consumer records in a timely manner to ensure a clear picture of the status of the consumers served.  The GSSC maintains information related to each case in the SIM database in accordance with the Executive Office of Elder Affairs (EOEA) and program documentation standards and in close collaboration with the Senior Care Options (SCO) entity.  The GSSC also assists in the implementation of the Comprehensive Screening and Service Model (CSSM) in conjunction with SCO coordinators, RN’s and Nursing Homes.


Under the general supervision and guidance from the Care Manager Supervisor, the GSSC performs the following essential functions:

  • Conducts functional assessments and reassessments of assigned elderly consumers living in the community, in accordance with state regulations.
  • Develops service plans in conjunction with the consumer, collateral contacts (family members, physician, visiting nurses, etc.), and supervisor, and monitors plan on an ongoing basis to ensure consumer benefit and avoid unnecessary service duplication
  • Implements service plan by arranging services through contracted vendor agencies and other referral resources.
  • Monitors needs and service plan on an ongoing basis through telephone calls, visits, and case conferences. 
  • Maintains information related to each case in accordance with EOEA documentation standards including:
    • Conducts assessments and reassessments of consumer’s functional and financial eligibility for home care services to determine and support the service plan, and monitors and documents updates and changes as needed in the consumer record and in SIMS in a timely manner.  Documentation includes all telephonic, agency mail, email, and home visit communications (i.e. notices of suspension, termination, etc.) specific to the service plan.
    • Assesses consumers for risk issues or abuse and follows proper protocols for reporting such information.
    • Assumes responsibility for covering care manager duties several times per month assisting consumers whose care manager is unavailable to handle issue.
  • Participates in Staff Development including:
    • Meets with supervisor on weekly basis to review cases, strategize, and maintain ongoing support.
    • Keeps current with all agency and EOEA policy information via written memoranda and attendance at agency trainings and staff meetings.
    • Updates knowledge pertaining to gerontology and services for elders through outside and in-service trainings, courses, workshops, etc.
    • Maintains communication and coordination of services with local community partners such as Council on Aging staff and others through a variety of means.


Accountability:  Demonstrates and communicates a high level of responsibility for and commitment to achieving results. 

Customer Service Orientation:  Learns internal/external customer/consumer needs and how best to meet them.  Responds to requests in a timely and thorough manner; does what is necessary to ensure consumer satisfaction; prioritizes consumer needs.

Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.

Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.

Teamwork and Cooperation:  Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.

Time Management:  Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.


  • Bachelor’s Degree required, preferably in a social services, social work, psychology, or human services related field. 
  • Bilingual in Mandarin and/or Cantonese
  • Experience utilizing MS Office including Word and Outlook for email and calendaring. 
  • Experience utilizing a database such as Access; SIM experience helpful.
  • Experience working with the elderly is preferred. 
  • A reliable car is required, as well as a valid driver's license and car insurance.

Learn more about Minuteman Senior Services by visiting our website at

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