This position comes open in September, 2017.
Interviews to take place mid-July through mid-August.
An integral part of the agency, the GSSC assists Minuteman Senior Services to accomplish its mission to provide services to enable our elderly consumers to live in the setting of their choice. As a member of an interdisciplinary team and with both solid understanding of regulations guiding the role and discretion and independent judgment, the GSSC is responsible for an assigned caseload of elderly consumers enrolled in a Senior Care Options program (SCO). The GSSC coordinates the delivery of care to consumers by conducting home visits, determining home care programs eligibility, assessing consumer needs, developing service plans, revising the service plans as needed, and updating consumer records in a timely manner to ensure a clear picture of the status of the consumers served. The GSSC maintains information related to each case in the SIM database in accordance with the Executive Office of Elder Affairs (EOEA) and program documentation standards and in close collaboration with the Senior Care Options (SCO) entity. The GSSC also assists in the implementation of the Comprehensive Screening and Service Model (CSSM) in conjunction with SCO coordinators, RN’s and Nursing Homes.
Under the general supervision and guidance from the Care Manager Supervisor, the GSSC performs the following essential functions:
Accountability: Demonstrates and communicates a high level of responsibility for and commitment to achieving results.
Customer Service Orientation: Learns internal/external customer/consumer needs and how best to meet them. Responds to requests in a timely and thorough manner; does what is necessary to ensure consumer satisfaction; prioritizes consumer needs.
Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.
Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.
Teamwork and Cooperation: Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.
Time Management: Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.
REQUIRED EDUCATION and EXPERIENCE:
Learn more about Minuteman Senior Services by visiting our website at https://www.minutemansenior.org