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Protective Services Worker


An integral part of the agency and under the supervision of a Protective Services Supervisor, the Protective Services Worker is responsible for investigating, evaluating allegations of abuse or neglect, performing protective interventions, recommending protective program placements, and providing casework services for elderly clients facing abuse, neglect by a caretaker, financial exploitation or self-neglect.  Additionally, the Protective Service Worker provides education to the community on relevant protective service issues..


  • Receive and investigate reports of abuse, neglect or financial exploitation in a timely manner as defined under the regulations governing the protective services program.
  • Provide case work services to protective service client population, including but not limited to:
    • Interview and assess to determine if criminal actions have occurred, prepare investigative reports, and submit recommendations to PS Supervisor. 
    • Develop service plans and initiate appropriate services to maintain consumer independence and self-sufficiency.
    • Coordinate needed community services
    • Arrange for geriatric evaluation when necessary
    • In collaboration with PS Supervisor, determine the need to petition for a protective order, guardianship and/or conservator through the courts
    • Communicates and collaborates with sworn officers and representatives of law enforcement to ensure consumer protection advocacy and prosecution of perpetrators.  
  • In consultation with Protective Services Supervisor, refer situations involving serious abuse to the appropriate District Attorney.
  • Maintain system for delivery of protective services: work closely with professionals from other community agencies and organizations including first responders, community safety personnel and medical professionals to identify needs, locate resources, and set up service network to meet needs.
  • Maintain case records; collect information for program monitoring and evaluation.
  • Assume 24-hours on-call responsibility as determined by Protective Services Supervisor


Composure/Self Control:  Caps emotions to avoid negative reactions when provoked, when faced with opposition or hostility, or when working under stress; able to stay focused despite prolonged stress; able to respond constructively to emotional situations, high pressure, and conflict.

Accountability :  Demonstrates and communicates a high level of responsibility for and commitment to achieving results. 

Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.

Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.

Teamwork and Cooperation:  Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.

Time Management:  Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.


  • Masters Degree in Social Work or related field and 1 year of crisis intervention experience or Bachelors Degree and 2 years’ crisis intervention experience. 
  • Must have experience in crisis intervention
  • Knowledge of the dynamics of abuse
  • Experience in working with isolated, frail elders
  • Knowledge of and sensitivity to issues relating to the aging process
  • Knowledge of the mental health system, community resources, Medicaid and Medicare system. 
  • Experience with State Home Care a plus.
  • A car is required, car insurance, as well as a valid driver's license.


While performing the duties of this position, the employee travels by car and is exposed to changing weather and seasonal conditions.  The employee works in varied residential environments based on the assigned caseload.  The balance of time is spent in a professional office environment.  This role regularly requires the use of a computer, telephone and other standard office equipment.  The employee is frequently required to stand, get in and out of an automobile, as well as walk up and down stairs to enter and exit consumer homes.  

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