An integral part of the agency and under the supervision of a Protective Services Supervisor, the Protective Services Worker is responsible for investigating, evaluating allegations of abuse or neglect, performing protective interventions, recommending protective program placements, and providing casework services for elderly clients facing abuse, neglect by a caretaker, financial exploitation or self-neglect. Additionally, the Protective Service Worker provides education to the community on relevant protective service issues..
Composure/Self Control: Caps emotions to avoid negative reactions when provoked, when faced with opposition or hostility, or when working under stress; able to stay focused despite prolonged stress; able to respond constructively to emotional situations, high pressure, and conflict.
Accountability : Demonstrates and communicates a high level of responsibility for and commitment to achieving results.
Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.
Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.
Teamwork and Cooperation: Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.
Time Management: Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.
QUALIFIED APPLICANTS WILL HAVE
While performing the duties of this position, the employee travels by car and is exposed to changing weather and seasonal conditions. The employee works in varied residential environments based on the assigned caseload. The balance of time is spent in a professional office environment. This role regularly requires the use of a computer, telephone and other standard office equipment. The employee is frequently required to stand, get in and out of an automobile, as well as walk up and down stairs to enter and exit consumer homes.