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Protective Services Supervisor


A member of the Leadership Team and reporting to the Protective Services Program Manager, the Protective Services Supervisor (PSS) is responsible for the daily supervision, consultation, guidance, and training to assigned Protective Service Workers (PSW) who provide intervention for senior consumers facing abuse, neglect by a caregiver, financial exploitation, or self-neglect and assists with the overall management of the Protective Services program.  The PSS provides education to the community on relevant protective service issues. 


  • Provide leadership to a team of PSWs including plan, schedule, direct, assign, coordinate, review and evaluate the work of assigned PSWs on an ongoing basis and provide regular individualized and group supervision, guidance and professional development and growth.  This includes:
    • Review on-going and completed work for timeliness, completeness, quality and appropriateness; approve and monitor service plans.
    • Orient and conduct regular training for PSWs on casework methods and techniques to ensure each possess the required competencies to successfully perform their job.
    • Conduct meetings with PSWs on an individual basis to discuss specific case problems and work performance issues; counsels and if needed, disciplines employees on work performance issues when necessary; seeks advice from PS Program Manager and/or Human Resources.
    • Accompany PSW on visits when needed.
    • Participate in the recruitment of new staff by interviewing applicants and providing input on hiring.
  • Provide coverage for PSWs in their absence regarding intakes, investigation and intervention.
  • Provide casework services to PS consumer population as needed.
  • Consult with Minuteman Senior Services Care Managers, outside providers, community resources, and mandated reporters.
  • Screen incoming crisis cases, determine level of immediate risk in accordance with EOEA regulations and assign cases to PSWs in a timely manner.
  • Supervise crisis cases needing short-term crisis intervention.
  • Update and maintain emergency resource information for on-call PSWs.
  • Increase awareness of Protective Services issues by providing training and outreach for Minuteman Senior Services staff, community resources, providers and mandated reporters.
  • Develop and implement contracts for PSWs together with Contracts Manager and Director of Client Services.
  • Develop community resources for Protective Services Programs.
  • Attend regional EOEA meetings for Protective Services Programs.
  • Schedule 24-hour coverage for Protective Services and ensure supervisory backup for 24-hour Protective Services Team.
  • Assist PS Program Manager with development and implementation of policies and procedures for Protective Services.


Leadership:  Sets the tone through own actions and models commitment to achieving results and personal commitment to the team; keeps the agency’s vision and values at the forefront of decision-making and action; translates the vision and values into day-to-day activities and behaviors; guides and motivates assigned Care Managers to take actions that support the vision and values of the agency.

Staff Development:  Works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; constructively helps and coaches others in their professional development; exhibits a “can-do” approach and inspires associates to excel; develops a team spirit.

Performance Management:  Ensures that employees have clear goals and responsibilities; works with employees to set and communicate performance standards that are specific and measurable; supports employees in their efforts to achieve job goals; says informed about employees’ progress and performance; provides specific performance feedback, both positive and corrective, as soon as possible after an event; deals firmly and promptly with performance problems. 

Decision Making:  Assesses the importance, urgency and risk associated with each situation and takes actions that are timely and weigh conflicting priorities to assess action that is in the best interests of the consumer, employee, department and the agency.  

Accountability:  Demonstrates and communicates a high level of responsibility for and commitment to achieving results.  

Job Knowledge:  Demonstrates considerable understanding of and resolution of conflict situations in a calm and reasoned fashion; ability to interpret, understand and adhere to complex and changing regulations, standards and procedures.  Applies knowledge to identify issues and internal problems; works to stay current and develop additional knowledge, skills and practices.


  • Bachelor's degree in Social Work or related field plus at least three years’ experience in casework, counseling, or case management providing protective or crisis intervention services.  Master's degree in Social Work or related field preferred, plus extensive background in the field of domestic violence and crisis intervention.
  • Minimum of one year supervisory experience.
  • Excellent communication, organizational and time management skills.
  • Ability to work collaboratively as part of a team.
  • Superior leadership traits that motivate, influence, develop, and encourage staff collaboration.
  • Experience utilizing MS Office including Word and Outlook for email and calendaring. 
  • Experience utilizing a database such as Access; SIM experience helpful.
  • A reliable car is required, as well as a valid driver's license and car insurance.
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