A member of the Leadership Team and reporting to the Protective Services Program Manager, the Protective Services Supervisor (PSS) is responsible for the daily supervision, consultation, guidance, and training to assigned Protective Service Workers (PSW) who provide intervention for senior consumers facing abuse, neglect by a caregiver, financial exploitation, or self-neglect and assists with the overall management of the Protective Services program. The PSS provides education to the community on relevant protective service issues.
Leadership: Sets the tone through own actions and models commitment to achieving results and personal commitment to the team; keeps the agency’s vision and values at the forefront of decision-making and action; translates the vision and values into day-to-day activities and behaviors; guides and motivates assigned Care Managers to take actions that support the vision and values of the agency.
Staff Development: Works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; constructively helps and coaches others in their professional development; exhibits a “can-do” approach and inspires associates to excel; develops a team spirit.
Performance Management: Ensures that employees have clear goals and responsibilities; works with employees to set and communicate performance standards that are specific and measurable; supports employees in their efforts to achieve job goals; says informed about employees’ progress and performance; provides specific performance feedback, both positive and corrective, as soon as possible after an event; deals firmly and promptly with performance problems.
Decision Making: Assesses the importance, urgency and risk associated with each situation and takes actions that are timely and weigh conflicting priorities to assess action that is in the best interests of the consumer, employee, department and the agency.
Accountability: Demonstrates and communicates a high level of responsibility for and commitment to achieving results.
Job Knowledge: Demonstrates considerable understanding of and resolution of conflict situations in a calm and reasoned fashion; ability to interpret, understand and adhere to complex and changing regulations, standards and procedures. Applies knowledge to identify issues and internal problems; works to stay current and develop additional knowledge, skills and practices.